We work with small independent tour companies that take you to unusual places in London.

Jess isn’t a trained tour guide, but we might add some tours and experiences where you’ll get the chance to meet her.You look for tours or experiences that mention ‘with Jess’ in the listing.

Check your spam folder to see if the email landed there. If not, get in touch with us at tours@loveandlondon.com and we’ll resend it.

We aim to list as many tours and experiences that are wheelchair accessible as possible. We detail which ones are wheelchair-friendly on each experience’s info page. If you have any questions about, just get in touch via email at tours@loveandlondon.com.

A few of our tours and experiences are, while others are catered to adults. Check the tour info page for more information on this.

We’re all about saving trees, so no print out necessary 🌲 You can show your guide your confirmation email on your phone.

All our tours and experiences are accessible through public transportation. Please check your confirmation email for the exact location to meet your guide or join your booked experience. Unfortunately, we do not offer any hotel pick-ups.

Please ensure you show up 10 min in advance of the start time of your tour or experience.

Check the tour information page and you will find how long a tour or experience lasts.

This is London, it’s always gloomy and rainy 😉

Unfortunately when you are a no show or you turn up late, we can’t offer a refund or an alternative date. If you’ve booked something that takes place in one venue, there shouldn’t be an issue to arrive a bit later unless otherwise mentioned in the tour or experience description.

Unfortunately you will need to book through our platform in order to join a tour or experience.

It varies per experience, so make sure to check the cancellation policy in your confirmation email or on the info page before you book.

Check the cancellation policy in your confirmation email and get in touch with us at tours@loveandlondon.com if you’re within the time frame that allows date changes or cancellations. You can also easily reply to your booking confirmation email to get in touch with us.